• In level 2 we are open for appointments in the clinic, however we have strict procedures to follow and it’s important that you read the following information to ensure we are keeping all of our patients and staff safe as well as complying with regulations:

    DO NOT enter the building if you:


    • Have any symptoms associated with COVID-19 (e.g. fever, cough, sore throat, shortness of breath, sneezing or runny nose, or loss of sense of smell)
    • Are being tested for COVID-19
    • Have been in contact with any known or suspected cases of COVID-19 in the last 14 days
    • Have returned of been in contact with anyone that has returned from overseas within the last 14 days


    It is NOT RECOMMENDED that you enter the building if you:

    If you fit any of the above descriptions, please call us on 03 308 5188. We can offer you a Telehealth video appointment for the same time OR we can reschedule for a later date.

    Otherwise, we look forward to seeing you in the clinic. Please make sure you follow the below instructions:

    Appointment Instructions

    • Please only come in to the building ONE MINUTE prior to your appointment
    • You are welcome to bring one support person only, and only if necessary. This person must also fit the above criteria. We don’t recommend bringing children with you if able to do so.
    • There will be hand sanitizer available at the door, please use this before entering
    • There will be markings in the waiting room advising where you can sit, please abide by these. We have an extra room for waiting, if needed, and the receptionist will advise you of this if necessary.
    • Your physio will maintain a one-meter distance as much as possible and has appropriate PPE for when close proximity is needed. We ask that you please also respect these distancing requirements.
    • EFTPOS or internet banking is the preferred payment method
    • We also recommend using the hand sanitizer upon leaving the premises

    Thank you for taking the time to read this.

    We look forward to helping you get back to your best!

    Kind regards